Plan your Wescape visit.

Compare the recommended player range, game duration, difficulty and fear level on our Games page. Choose a theme to see its story and check available dates and times.

An escape room is a real-life team adventure. Explore a themed setting, find clues and solve connected puzzles before the game timer ends. Game lengths vary; check the duration on your chosen room’s page before booking.

The atmosphere and intensity vary by room. Fear and puzzle difficulty are separate ratings, so check both on the Games page or your chosen room’s page. Contact Wescape before booking if anyone in your group has concerns about scares, darkness or interaction.

Interaction formats vary by room. Check the current features on your chosen room’s page, and contact Wescape if you need to confirm live-actor involvement or what the interaction includes before booking.

If your team gets stuck or needs help, ask your Game Master. Staff will explain the hint and assistance system for your chosen room during the briefing.

Your chosen room has a fixed game duration. Your Game Master will explain what happens when the timer ends and help you finish your visit. A full puzzle walkthrough depends on staff availability and the next session.

Check the current photography rules with staff before your game and help protect the puzzles from spoilers. Ask the team about a group photo after your visit.

Use our event inquiry form to tell us your occasion, estimated guest count and preferred date and time. The team will follow up with you. Sending an inquiry does not reserve a game session.

Promotions and eligibility can change. Ask Wescape about current birthday, group and same-day offers before booking. Confirm the offer’s conditions and whether it can be combined with another discount; an unconfirmed discount is not included automatically.

Follow the payment information shown in your booking flow and confirmation. Contact Wescape before booking if you need to clarify whether payment is collected online or on arrival, or how a card is used to secure a reservation.

Book in advance to see the latest dates, times and room options. For a same-day visit or booking assistance, contact Wescape; availability is not guaranteed until your reservation is confirmed.

Contact Wescape to confirm the format of your chosen booking if you have a question about private games or sharing a session. Include your room, date and group size.

Cancellations made at least 48 hours before your scheduled start time are free. Contact Wescape with your reservation details as early as possible if you need to change your session; a new time depends on availability. For a late cancellation, Wescape may apply a fee equal to one person's Regular ticket price for your booked theme, at the price shown for that reservation. It applies once per reservation and is decided by staff, rather than charged automatically.

If your group does not attend, Wescape may charge a fee equal to one person's Regular ticket price for the booked theme, at the price shown for that reservation. The fee applies once per reservation, not per participant. It is not charged automatically; staff decide whether to apply it. Contact Wescape as early as possible if your group cannot attend.

Use the minimum and maximum player counts shown for your chosen room. If the final number changes, contact Wescape to confirm whether your group can be accommodated and how the booking price will be adjusted.

Use the Events inquiry form to share your occasion, estimated guest count and preferred date and time. Wescape will help you explore room combinations and timing. An inquiry does not reserve a game session.

Find us at 180 Winges Rd, Vaughan, Ontario, Canada. Our Contact page has the map and a way to reach the team before your visit.

Open the Waiver page and select your game, date of visit and session start time. Use the details from your booking so your waiver can be matched to the right visit.

Age and supervision requirements should be confirmed for your chosen game. Contact Wescape before booking for children or teenagers, and check the waiver requirements. Fear ratings and puzzle difficulty can help you compare experiences.

Use the Waiver page and the details from your booking to complete the required waiver before your visit. Contact Wescape for the current parent or guardian requirements if your group includes a minor.

Please plan to arrive 15 minutes before your scheduled game for check-in and your briefing. Contact Wescape if you are delayed; the effect on your game time depends on the booking conditions and schedule.

Comfortable clothes and stable footwear make it easier to enjoy the experience. Contact Wescape about your chosen room if you have concerns about movement, tight spaces or accessibility.

Ask staff where to place bags, coats, phones and valuables during your visit. Contact Wescape in advance if you need to confirm locker availability or storage conditions.

Wescape is at 180 Winges Rd, Units 9 & 10, Vaughan, Ontario L4L 9L9, Canada. The Contact page has directions and a way to reach the team. Confirm parking and transit options for your travel date rather than relying on a fixed journey time.

Contact Wescape if you have questions about exits or accessibility before booking. Ask your Game Master to explain the room’s safety procedure during the briefing. You can request staff assistance during your visit.

Contact Wescape before booking if you are pregnant, have a medical condition, or need an accessibility accommodation. Ask about the specific room’s lighting, spaces, movement and intensity so you can decide whether it suits your needs.

Ask Wescape about the current participation rules before your visit, including any restrictions relating to alcohol or drugs. Follow staff safety instructions.

Treat staff, fellow players, props and the venue respectfully. Follow your Game Master’s instructions and ask for help if a prop or mechanism does not respond. The current booking terms explain any consequences for inappropriate conduct.

Read the waiver and the current terms supplied for your visit. Contact Wescape if you have questions before booking or participating. This FAQ does not replace the waiver or create a new liability policy.

Review the privacy information provided when you submit a booking or inquiry. Contact Wescape if you have questions about how your information will be used. Optional marketing consent should be given separately from information needed for your reservation.

Tell staff before your game if you have questions or preferences about team photos or promotional use. Any media permission should follow the consent process explained for your visit.

Review the current terms when you make a reservation and retain your booking confirmation. Contact Wescape if a later update creates uncertainty about the terms that apply to your booking.